Question 1

What is BrandCited?

Accepted Answer

BrandCited is an AI visibility intelligence platform. It monitors 9 major AI platforms — ChatGPT, Claude, Gemini, Perplexity, Grok, DeepSeek, Llama, Google AI Overviews, and Copilot — to track how often your brand is mentioned, cited, and recommended in AI-generated responses. It then ranks the gaps and tells you exactly what to fix.

Question 2

Who is BrandCited for?

Accepted Answer

BrandCited is for growth teams, SEO and GEO specialists, content marketers, digital agencies, and founders who want to understand and improve how their brand appears in AI-generated answers. If your customers use AI to research products or services in your category, you need to know what those AI models are saying about you.

Question 3

How do I get started?

Accepted Answer

Run a free scan by entering your website URL on the homepage. BrandCited will audit your brand across AI platforms and return a visibility score, a breakdown by platform, and a prioritized list of fixes. No credit card required for the free scan.

Question 4

Do I need technical skills to use BrandCited?

Accepted Answer

No. The dashboard is built for marketers and founders, not engineers. You see scores, charts, competitor comparisons, and a plain-language action list. The done-for-you plan handles all technical implementation if you want someone else to make the fixes.

Question 5

Can I try BrandCited for free?

Accepted Answer

Yes. The free plan gives you one brand scan per month, a full visibility score, platform-by-platform breakdown, and your top three recommended fixes. Paid plans unlock unlimited scans, competitor tracking, historical trends, and full action playbooks.

Question 6

How long does it take to see my first results?

Accepted Answer

Your first scan completes within a few minutes. You get your AI visibility score, a platform breakdown, and your top recommended fixes immediately after the scan finishes.

Question 7

What information do I need to get started?

Accepted Answer

Just your website URL and your industry. BrandCited uses these to generate relevant prompts, identify your competitors, and run the AI platform queries. No API keys, no code installations, no integrations required to run your first scan.

Question 8

Can I track multiple brands or clients?

Accepted Answer

Yes. Agency and team plans support multiple brand profiles, so you can run and compare scans across clients or product lines from a single dashboard. Each brand gets its own score, history, and action plan.

Question 9

What is AI visibility?

Accepted Answer

AI visibility measures how often and how prominently your brand appears in AI-generated responses from platforms like ChatGPT, Claude, Gemini, and Perplexity. A brand with high AI visibility gets mentioned or cited when users ask relevant questions. A brand with low visibility is absent from those conversations entirely — even if it ranks well on Google.

Question 10

What is GEO (Generative Engine Optimization)?

Accepted Answer

GEO is the practice of optimizing your website and content so AI search engines and chatbots recommend your brand in their answers. It is the AI equivalent of SEO — instead of ranking in Google link lists, you appear in AI-generated responses. GEO covers structured data, content clarity, entity recognition, citation authority, and crawler access.

Question 11

How is AI visibility different from SEO?

Accepted Answer

SEO optimizes for Google's link-based ranking algorithm, which weighs backlinks, keyword density, and page authority. AI visibility optimizes for inclusion in AI-generated answers, which use different signals — entity recognition, structured data, content clarity, and source trustworthiness. Ranking on page one of Google does not guarantee AI visibility, and a brand with modest Google rankings can still be heavily cited by AI models.

Question 12

Why is AI visibility important in 2026?

Accepted Answer

AI-powered search is now used by hundreds of millions of people every day. ChatGPT alone serves over 300 million weekly active users. Perplexity, Claude, and Gemini are all growing fast. When someone asks an AI "what's the best CRM for a small team?" or "which GEO agency should I hire?", the brands that appear in the answer get the click, the call, or the signup — and brands that don't appear are invisible to that audience regardless of their Google rankings.

Question 13

Which AI platforms matter most?

Accepted Answer

The most important platforms depend on your industry and audience, but broadly: ChatGPT (largest user base), Perplexity (fast-growing search-focused), Gemini (Google's AI, integrated into Search), Claude (growing professional use), and Google AI Overviews (directly in Google Search results). Grok, DeepSeek, Llama, and Copilot matter for certain audiences. BrandCited monitors all nine and shows you where your gaps are largest.

Question 14

What is share of voice in AI search?

Accepted Answer

AI share of voice measures how often your brand is mentioned relative to your competitors in AI-generated responses for prompts relevant to your category. If BrandCited runs 100 prompts for "AI visibility tools" and your brand appears in 40 of them while a competitor appears in 70, your AI share of voice is lower. BrandCited shows you this competitive gap and which platforms drive it.

Question 15

What signals do AI models use to decide which brands to cite?

Accepted Answer

AI models draw on a combination of training data (what they learned before their cutoff), web crawl data (current site content), structured data (JSON-LD schema), entity databases, and source credibility signals. Brands with clear structured data, well-organized content, strong entity presence (Wikipedia, Wikidata, Crunchbase, etc.), and high-authority backlinks tend to appear more reliably in AI-generated answers.

Question 16

Can a brand rank on Google but be invisible on AI?

Accepted Answer

Yes, and this is more common than most marketers expect. Google's algorithm and AI model citation behavior use different ranking signals. A brand can dominate page one of Google and still be absent from ChatGPT responses if it lacks structured data, blocks AI crawlers, or has poor entity recognition. BrandCited surfaces this gap so you can fix it.

Question 17

What is brand entity recognition?

Accepted Answer

An entity is a named thing — a brand, person, place, or product — that AI models can identify and reference reliably. When AI models have strong entity recognition for your brand, they can mention you confidently across different contexts. Building entity presence means having consistent brand information across authoritative sources: your website, Wikipedia, Wikidata, Crunchbase, LinkedIn, and major directories.

Question 18

How does structured data (schema markup) affect AI visibility?

Accepted Answer

Structured data gives AI models and crawlers explicit, machine-readable information about your brand — what you do, who you serve, what your products cost, what questions you answer. JSON-LD schema types like Organization, FAQPage, Product, and HowTo directly improve how AI models understand and cite your content. BrandCited audits your structured data and tells you exactly which schema types are missing or misconfigured.

Question 19

What is an AI visibility score?

Accepted Answer

BrandCited's AI visibility score is a 0-100 metric that measures how discoverable your brand is across AI platforms. It factors in mention frequency (how often you appear), citation rate (how often you're specifically recommended), sentiment (positive vs. neutral vs. negative mentions), platform coverage (which AI platforms cite you), and competitive share of voice. A score above 70 is strong. Most brands start between 20 and 45.

Question 20

How does BrandCited track AI visibility?

Accepted Answer

BrandCited generates a library of prompts relevant to your brand, industry, and competitive set. It then queries 9 AI platforms with those prompts and analyzes the responses — detecting whether your brand appears, how prominently it's cited, what sentiment surrounds the mention, and how your results compare to competitors. This happens automatically on a scheduled cadence so you can track changes over time.

Question 21

What AI platforms does BrandCited monitor?

Accepted Answer

BrandCited monitors ChatGPT (OpenAI), Claude (Anthropic), Gemini (Google), Perplexity, Grok (xAI), DeepSeek, Llama (Meta AI), Google AI Overviews, and Copilot (Microsoft). These 9 platforms collectively cover the vast majority of AI-generated search and conversation traffic.

Question 22

How does BrandCited generate the prompts it uses?

Accepted Answer

BrandCited uses your industry, brand description, and competitor list to generate a diverse prompt library that mirrors how real users ask AI models about products and services in your category. Prompt categories include category discovery ("what are the best X tools?"), comparison ("X vs Y"), problem-solution ("how do I fix Z?"), and recommendation ("what should I use for A?"). The prompt library expands as your brand profile grows.

Question 23

How often does BrandCited scan?

Accepted Answer

Free plan scans run monthly. Paid plans support weekly or daily scanning depending on your tier. You can also trigger manual scans at any time. More frequent scanning is valuable because AI models update their behavior regularly and competitive positioning can shift quickly.

Question 24

How does BrandCited identify my competitors?

Accepted Answer

BrandCited suggests competitors based on your industry and the brands that appear alongside you in AI-generated responses for your category prompts. You can add, remove, or replace any suggested competitors. The system tracks how often each competitor is cited in the same prompts as you, giving you a direct competitive comparison.

Question 25

How accurate are the results?

Accepted Answer

BrandCited's results reflect what the AI platforms actually output at the time of the scan. AI responses are probabilistic — the same prompt can return different results across sessions — so BrandCited runs multiple prompt variations and aggregates the results to produce a statistically reliable score. Trends over time are more meaningful than any single data point.

Question 26

How does BrandCited generate its recommendations?

Accepted Answer

Recommendations are generated by comparing your current brand profile — structured data, content, entity presence, crawler access, citation rate — against the patterns seen in highly-cited brands in your category. Each recommendation is scored by estimated impact, so you focus on fixes that move your score most, not the easiest ones.

Question 27

Does using BrandCited directly affect my AI rankings?

Accepted Answer

BrandCited is a monitoring and intelligence tool — it observes and reports, it doesn't directly submit data to AI platforms. Your scores improve when you implement the recommended fixes (structured data, content updates, entity building, llms.txt, etc.). The done-for-you plan handles implementation for you.

Question 28

What is llms.txt and do I need it?

Accepted Answer

llms.txt is a proposed standard file placed at yoursite.com/llms.txt that gives AI models a structured summary of your site's content, purpose, and policies — similar to how robots.txt guides search crawlers. Including an llms.txt file signals to AI models that your site is crawler-friendly and provides them with organized context about what you offer. BrandCited's audit checks whether your llms.txt exists and whether it's properly structured.

Question 29

How do I add structured data to my site?

Accepted Answer

Structured data is added as JSON-LD script tags in your page's HTML head or body. For most CMS platforms (WordPress, Webflow, Squarespace), there are plugins or custom code injection fields where you paste the JSON-LD directly. For custom-built sites, your developer adds the script tags. BrandCited's action plan tells you exactly which schema types you're missing and provides ready-to-use code snippets for each.

Question 30

Do I need to install any code on my website?

Accepted Answer

No. BrandCited scans your site and queries AI platforms externally. There is nothing to install to run a scan or receive your score. Some recommendations (like adding schema markup or llms.txt) require changes to your website, but the scanning itself requires no code installation.

Question 31

Are AI crawlers blocked on my site right now?

Accepted Answer

Many sites unknowingly block AI crawlers through their robots.txt file. If GPTBot (OpenAI), ClaudeBot (Anthropic), or Google-Extended are blocked, those AI models cannot crawl your updated content and may rely on outdated training data. BrandCited's audit checks your robots.txt and flags any crawlers you're unintentionally blocking.

Question 32

What schema types have the highest impact on AI visibility?

Accepted Answer

The highest-impact schema types for AI visibility are: Organization (tells AI models who you are, what you do, and how to reach you), FAQPage (directly feeds AI's question-answering behavior), HowTo (step-by-step content AI loves to cite), Product and Offer (pricing and feature data), Article and BlogPosting (content authority), and BreadcrumbList (site structure). BrandCited audits all of these and tells you which ones you're missing.

Question 33

Does BrandCited require API access to AI platforms?

Accepted Answer

BrandCited uses its own infrastructure to query AI platforms, so you don't need to provide any API keys. The platform handles all queries on your behalf. This is included in every plan — free and paid.

Question 34

Is my data secure?

Accepted Answer

Yes. BrandCited stores only the data you explicitly provide — your brand URL, industry, and scan results. No user browsing data, customer data, or sensitive business information is collected or shared. All data is encrypted in transit and at rest. We do not sell or share your data with third parties.

Question 35

Can I export my scan data and reports?

Accepted Answer

Yes. Paid plans include PDF report export and CSV data export for your scan results, competitor comparisons, and historical trend data. Agency plans include white-label report options. Reports are formatted for easy sharing with clients or stakeholders.

Question 36

Does BrandCited integrate with other tools?

Accepted Answer

BrandCited exports to CSV and PDF out of the box. Native integrations with tools like Slack (alerts when your score changes), Google Analytics, and marketing dashboards are on the roadmap. Agency API access for embedding BrandCited data into custom dashboards is available on the agency plan — reach out to discuss your use case.

Question 37

How long does it take to improve my AI visibility score?

Accepted Answer

Most brands see measurable score improvements within 2-4 weeks of implementing recommended fixes. AI models re-crawl sites regularly, and changes to structured data and content propagate faster than traditional SEO ranking changes. Quick wins like adding Organization schema and enabling AI crawlers can show results within days.

Question 38

What are the fastest wins for improving AI visibility?

Accepted Answer

The highest-impact quick wins are: (1) enabling AI crawlers in your robots.txt, (2) adding Organization JSON-LD schema to your homepage, (3) creating or fixing your FAQPage schema, (4) adding an llms.txt file, and (5) publishing a clear "what we do and who we serve" page with specific, citation-ready language. These five changes alone can lift most brands' scores by 15-25 points.

Question 39

How do I make my content more citation-ready for AI models?

Accepted Answer

AI models prefer content that is specific, structured, and self-contained. Use clear headings that mirror the questions your audience asks. Include factual claims with specific numbers. Write in plain language that can be directly quoted. Use bullet points and numbered lists for step-by-step content. Avoid vague marketing language — phrases like "industry-leading" or "best-in-class" are ignored; specific claims like "used by 5,000 marketing teams" are cited.

Question 40

What is an llms.txt file and how do I create one?

Accepted Answer

An llms.txt file sits at the root of your domain (yoursite.com/llms.txt) and provides AI models with a curated overview of your site — your key pages, what each section covers, and any content access guidance. The format is simple Markdown. BrandCited's action plan includes a ready-to-use llms.txt template customized for your brand that you can upload directly to your web server.

Question 41

Should I allow AI crawlers access to my site?

Accepted Answer

In almost all cases, yes. Blocking AI crawlers (GPTBot, ClaudeBot, PerplexityBot, etc.) prevents those AI models from indexing your current content. This means they fall back on old training data, which may be inaccurate or incomplete. Unless you have a specific legal reason to block AI crawlers, allowing access is the right call for AI visibility.

Question 42

How does my content quality affect AI citation rates?

Accepted Answer

Content quality is one of the strongest predictors of AI citation rates. AI models prefer content that is factually specific, well-organized, current, and clearly attributed to a credible source. Long, thin, or keyword-stuffed content written for old-school SEO tends to rank poorly in AI citations. Short, dense, well-structured content with concrete claims and clear answers tends to get cited frequently.

Question 43

Does building backlinks help AI visibility?

Accepted Answer

Indirectly, yes. Backlinks from authoritative sites increase your domain's overall credibility and often lead to more coverage in industry databases and directories that AI models draw on during training. However, the direct AI visibility levers — structured data, content quality, entity recognition, and crawler access — have more immediate impact than link building alone.

Question 44

What role do reviews and third-party mentions play in AI visibility?

Accepted Answer

Significant. AI models are trained on public content including review sites (G2, Capterra, Trustpilot, TripAdvisor), news coverage, industry reports, and forum discussions. A brand with strong review volume and positive third-party mentions is more likely to be cited and recommended. BrandCited's recommendations include identifying which third-party platforms you should be more active on.

Question 45

How much does BrandCited cost?

Accepted Answer

BrandCited offers a free plan with one monthly scan and a visibility score. Paid plans start at a low monthly rate for individual brands and scale to agency plans that cover multiple clients. Pricing details are on the pricing page, and all plans come with a free trial period so you can see results before paying.

Question 46

What is included in the free plan?

Accepted Answer

The free plan gives you one brand scan per month, a full AI visibility score across all 9 platforms, a platform-by-platform breakdown, your top three recommended fixes, and competitor mention data. It is enough to understand where you stand — and to see exactly what a paid plan unlocks.

Question 47

Can I cancel anytime?

Accepted Answer

Yes. There are no long-term contracts. You can cancel your subscription at any time from your account settings. If you cancel, you keep access until the end of your billing period.

Question 48

Do you offer annual billing discounts?

Accepted Answer

Yes. Annual plans are available at a discounted rate equivalent to two months free compared to monthly billing. Annual billing also locks in your current rate if prices increase.

Question 49

What happens if I need more scans than my plan allows?

Accepted Answer

You can upgrade your plan at any time from the dashboard — the upgrade takes effect immediately and you're charged a prorated amount for the remainder of the billing period. If you run out of scans mid-month, BrandCited will notify you and give you the option to upgrade before locking the scan feature.

Question 50

Is there a done-for-you option?

Accepted Answer

Yes. The done-for-you plan pairs you with a BrandCited specialist who implements all recommended fixes directly on your site — schema markup, llms.txt, content optimization, entity building. It is a fully managed service for brands that want the results without doing the work themselves. Contact us for pricing and availability.

Question 51

Do you offer discounts for startups or nonprofits?

Accepted Answer

Reach out to us directly. We have worked with early-stage startups and nonprofits and are happy to discuss pricing that fits your situation.

Question 52

What payment methods do you accept?

Accepted Answer

BrandCited accepts all major credit and debit cards via Stripe. All billing is handled securely through Stripe — BrandCited never stores your payment details. Annual plans can also be invoiced for teams that require it.

Question 53

Can I use BrandCited for my clients as an agency?

Accepted Answer

Yes. The agency plan is designed for marketing and SEO agencies managing multiple client brands. You get a multi-brand dashboard, client-specific visibility scores and action plans, exportable reports, and volume pricing. Many agencies use BrandCited to offer GEO audits and AI visibility monitoring as a standalone service line.

Question 54

Can I white-label the reports?

Accepted Answer

Yes. Agency plans include white-label PDF reports with your agency's branding. Reports include the full visibility score, platform breakdown, competitor comparison, and recommended action plan — all under your name.

Question 55

How many brands can I manage on one account?

Accepted Answer

Agency plans support multiple brand profiles. The specific limit depends on your plan tier. If you have a large portfolio of clients, contact us to discuss an enterprise arrangement.

Question 56

Can I add team members to my account?

Accepted Answer

Yes. Paid plans support multiple team seats so your team can access the dashboard, run scans, and view reports. User roles and permissions are available on agency plans.

Question 57

How do I position BrandCited's output to my clients?

Accepted Answer

Most agencies present BrandCited's visibility score as a new pillar alongside traditional SEO metrics — a "GEO score" that answers the question: is this brand visible to AI? The competitive share of voice data and ranked action list make it easy to show clients exactly where they stand and what you're doing about it. The white-label report is ready to send with no additional formatting.

Question 58

Is there an API for agencies or enterprise users?

Accepted Answer

Agency API access is available for teams that want to embed BrandCited data into custom dashboards, CRM systems, or client reporting tools. Contact us to discuss your use case and get API documentation.

Frequently asked questions

Getting started

AI visibility & GEO

How BrandCited works

Technical & setup

Improving your score

Pricing & plans

Agencies & teams