Terms of service

BrandCited provides AI brand visibility tracking, website auditing, and optimization tools. The platform monitors how your brand appears across AI engines including ChatGPT, Claude, Gemini, Perplexity, Grok, DeepSeek, and Meta Llama. It generates reports, competitor comparisons, and actionable recommendations to improve your brand's presence in AI-generated responses.

We query third-party AI platforms on your behalf using brand names, domains, and industry keywords you provide. Results depend on how each AI platform responds at the time of the scan. We don't control those platforms and can't guarantee specific outcomes.

By creating an account or using BrandCited, you agree to these Terms of Service. If you're using BrandCited on behalf of a company or organization, you're agreeing to these terms on their behalf and confirming you have the authority to do so.

We may update these terms occasionally. We'll notify you of significant changes via email or an in-app notice. Continued use of the service after changes means you accept the updated terms. If you don't agree, you should cancel your account.

You must be at least 18 years old to create an account. You're responsible for providing accurate registration information and keeping it up to date.

Your account credentials are your responsibility. Don't share your password or let others access your account. Each account is for a single person or organization — shared accounts across multiple users or organizations aren't permitted unless you're on our Agency plan and managing sub-accounts.

Notify us immediately at hello@brandcited.ai if you suspect unauthorized account access. We're not liable for losses from unauthorized access if you failed to take reasonable steps to protect your credentials.

BrandCited offers several paid plans billed monthly or annually through Stripe. Plan features and pricing are listed on our pricing page.

Billing occurs at the start of each billing period. If a payment fails, we'll attempt to charge again. After repeated failures, your account may be downgraded to the free plan.

Annual plans are billed upfront for the full year. Monthly plans renew automatically each month unless you cancel.

Cancellations take effect at the end of your current billing period. Your paid features remain active until that date. We don't prorate partial periods or issue refunds for unused time on monthly plans. For annual plans cancelled within 14 days of initial purchase, contact hello@brandcited.ai for a pro-rated refund — this is evaluated case by case.

One-time report purchases (if offered) are non-refundable once the report has been delivered. If you believe a report was delivered in error or was fundamentally broken, contact support within 7 days.

You can upgrade your plan at any time. Upgrades take effect immediately and you'll be charged a pro-rated amount for the remainder of your billing period.

Downgrades take effect at the start of your next billing period. Data and scan history are retained for 90 days after a downgrade, after which they may be deleted to comply with plan storage limits.

If you exceed your plan's scan limits mid-period, you'll be prompted to upgrade. Additional scans beyond your plan limits aren't available without upgrading.

You may only scan websites and brands you own, manage, or have explicit permission to scan. Scanning competitors' domains is permitted within the limits of your plan for comparison purposes, but bulk unauthorized competitive scraping is not.

You must not: - Attempt to reverse-engineer BrandCited's scanning algorithms, scoring models, or AI prompts - Use automated scripts, bots, or tools to circumvent rate limits or access the API beyond your plan limits - Resell, sublicense, or redistribute BrandCited reports or data to third parties without written permission - Use the service to scan websites in ways that violate those websites' terms of service - Submit false, misleading, or fraudulent information about your brand or company - Use BrandCited in any way that violates applicable laws or regulations

Agency users may manage multiple client brands within their account under the terms of the Agency plan. Each client brand counts toward your plan's brand limits.

API access is available on the Agency plan. API keys are personal credentials — don't share them or embed them in publicly accessible code.

API usage is subject to rate limits specified in your plan documentation. Exceeding rate limits may result in temporary throttling or suspension of API access. We reserve the right to revoke API keys that are used in violation of these terms.

API integrations must identify themselves using the headers specified in our API documentation. Don't pass our API keys to end users or use the API to build a competing product.

You own the data you bring to BrandCited: your brand names, domains, company information, and any content you upload or submit.

We own the BrandCited platform, its algorithms, scanning methodologies, scoring models, UI, and any reports or outputs generated by our system. You're granted a license to use your reports internally, share them with your team, and present them to clients (on Agency plans).

You may not publicly redistribute BrandCited reports, use them to build competing AI visibility tools, or claim the methodology as your own.

By using BrandCited, you grant us a limited license to process the data you submit for the purpose of providing the service. We don't use your brand data to train AI models or share it with other customers.

BrandCited queries third-party AI platforms (OpenAI, Anthropic, Google, Perplexity, xAI, DeepSeek, Meta) on your behalf. These platforms have their own terms of service, usage policies, and rate limits.

AI platform responses are non-deterministic. The same query may produce different results at different times. Visibility scores and citation status reflect a point-in-time measurement. They don't guarantee your brand will appear or not appear in any future AI response.

We're not responsible for changes to AI platform behavior, model updates, or policy changes that affect your visibility scores. These factors are outside our control.

BrandCited is provided "as is" and "as available." We make no warranties, express or implied, about the accuracy, completeness, or fitness for a particular purpose of the service or its outputs.

We don't guarantee that following BrandCited's recommendations will improve your AI visibility, search rankings, or business outcomes. AI platforms change frequently, and results may vary or fluctuate regardless of optimizations you make.

We're not liable for any revenue changes, ranking changes, lost business, or other commercial impacts that you attribute to changes in your AI visibility scores.

To the maximum extent permitted by applicable law, BrandCited's total liability to you for any claim arising from or related to the service is limited to the total amount you paid us in the 12 months before the claim arose.

We're not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, business interruption, or reputational harm, even if we were advised of the possibility of such damages.

Some jurisdictions don't allow limitations on implied warranties or exclusions of certain types of damages, so some of these limitations may not apply to you.

You agree to indemnify and hold harmless BrandCited, its officers, employees, and partners from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

- Your use of the service in violation of these terms - Your violation of any applicable law or third-party rights - Content or data you submit to the platform - Your breach of any representation or warranty in these terms

We'll notify you promptly of any such claim and give you the opportunity to defend or settle it at your own expense.

You can cancel your account at any time from the Settings page. On cancellation, your paid plan remains active until the end of the billing period, after which your account reverts to the free plan or is deleted based on your preference.

We may suspend or terminate your account with or without notice if you violate these terms, engage in fraudulent activity, or use the service in a way that harms other users or the platform.

Upon termination, your right to access the service ends immediately. We may delete your account data after 30 days of termination. Export your data before cancelling if you want to retain it.

We may modify, suspend, or discontinue any part of the service at any time. We'll give reasonable advance notice of significant changes that affect your subscription — typically at least 30 days for paid plan changes.

We may change pricing at any time. For existing subscribers, price changes take effect at your next renewal. We'll notify you at least 30 days before your plan price changes.

These terms are governed by the laws of Germany, without regard to conflict-of-law principles. Any disputes that can't be resolved informally will be submitted to the courts of Germany.

For users based in the European Union, nothing in these terms affects your rights under mandatory local consumer protection law.

Questions about these terms, billing, or your account? Reach us at hello@brandcited.ai.

BrandCited is operated by Xpand Enterprises FZCO, Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates.